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AutoPlan Management System

AMS is a browser-based software for ICBC Insurance Brokers, designed to grow with your business needs. AMS is easy to use and allows you to deal the day-to-day operation of your AutoPlan Agency. It provides the financial and marketing resources to grow your business as well as the security and inventory tracking needed to protect your business. If you’re interested in a live tour of AMS please request a demo and we’ll set up a time that is convenient for you.

home Inventory document history marketing finance road agent housekeeping security
Road Agent

AMS Home


AMS Home gives you an overview of how your office is doing. As a manager you can make sure the important tasks, such as batching & inventory control are being completed by your staff. See all branches at once in a multi-office environment. Need help? Get direct support right here.

Learn More About AMS Home

Administrative Viewhome_administrator_level

In a multi-office environment when signed on to AMS as an administrator, you can ensure all offices have their batches and inventory up to date by viewing the easy to read table on the home page.

Inventory Summary

Log on and immediately be informed of your inventory shortages based on your own minimum quantity on hand definitions. Also view and confirm ICBC return lists which are automatically generated at month end.

Batch Summary

Stay on top of documents pending batch in your office, the next available batch number, as well as the last time new data download information was uploaded to the program. (dependent on user role)

Direct Support

Need a question answered? Need some training? Have an idea that you’d like to share? Email our support staff directly for 24/7 to direct support from the home page.



Make sure you know where your inventory is at all times, with automated inventory control with real-time error checking. AMS automatically creates return lists, tracks quantities on hand and closes completed inventory. AMS inventory has an extensive checker to ensure your inventory is accurate.

Learn More About Inventory with AMS

Full Control of all 4 Inventory Typesinventory series

Keeps permanent records of all inventory, both open-and closed- view. All completed inventory is closed for archival review and auditing.

Up to Date Inventory

Real-time inventory status on all inventory items, whether posted or pending. All decals, plates, permits & receipts are updated when the batch is posted.

Assign Inventory

reconciliation report

Control and assign inventory to road agents, specific agents or work desks. Road agent inventory is tracked through a road agent reporting system.

Inventory Reporting

Full inventory status and reconciliation reporting, sold and unsold reports as well as customizable reports. Available in *.txt *.csv and *.pdf formats.

Automated Inventory Control with Real Time Error Checking

Immediate error checking on Data Download Documents, new documents, and database history. Keeping inventory up-to-date and limiting human error.

decal status

Track Inventory

Set your own minimum quantity on hand definitions to have the program notify you of any shortages. Compare sales statistics from the same time period from the last year.

Automated ICBC Obsolete Return List Generation

Your obsolete return list is automatically created at month end, all you need to do is confirm the information and input the ICBC confirmation number for your records.

One Step Inventory Transfer

inventory transfer

Transfer any inventory between independent agencies and branches, including return of obsolete and defective decals to ICBC.

One Step Defectives

Mark decals defective with one easy click, if you have the proper user rights.

Document Processing


AMS can automatically download your ICBC data nightly making sure that your data is available to you first thing in the morning. It also extracts email and cell phone information for marketing purposes. Entering, Editing and Batching documents has never been easier.

Learn More About Document Processing in AMS

Data Download Manager (DDM)regular batch section

Automated nightly process, downloads your ICBC data, ensuring customer information is ready for batching first thing in the morning.

Batching Made Easy

Full control batching system allows you to easily review the batch summary, roll back and re-post batches, add documents of the same type to previous batches, assign ICBC batch numbers to agent batches and reprint for previous batches.

Data Entry

document live validation

Edit documents before and after posting the batch, depending on user role. Batch and history information automatically synchronizes with inventory.Edit InformationControl data processing ranges by DCID or date, users are able to batch online, special coverages, manual receipts, web policies, payment plans as well as online debt receipts. Online document processing screens have the identical layout to previous generations of AMS.

Smart Email and Mobile Extraction

If you mention your customer’s email and/or mobile phone number in the ICBC comments field in ADCR 7, it will be automatically be imported with the Data Download and saved to new email and phone fields in the documents.



With AMS you have full customer information at your fingertips. Search an customers entire history with your organization using any of over 35 filters and wild cards including all branches. Fleet owners have special access to their own data, to help you provide superior customer service.

Learn More About History with AMS

Full Customer Information at Your Fingertipshistory flow

Quickly find your customer’s history and policies with your organization, whether they have moved, changed vehicles or plates. Supply the best customer service by being able to quickly insure them at any branch.

Find What you are Looking For

Search all policies by using any or all filters with more than 35 parameters. Use wild card searching methods to narrow down searches where limited information, allowing you to provide superior customer service

search history

Multi-Office Searching

Search for customer information over multiple branches. Access to multi-branch data can be restricted by branch and/or by producer.

Edit History

Make changes to customer information, dependant on user role. When you market this customer, AMS will automatically only use the most current information.

Batch History

Edit Batch numbers, roll back batches, view batch reports, reprint batch reports, view batch error reports and return list reports.edit history

Custom Fleet View

Managing your fleets has never been easier! This secure easy to set up feature gives your fleet clients individual access to their fleet information. The fleet user area allows your customer the ability to view the history of their account as well as review and export reports. AMS Fleet View helps you manage your accounts, your fleet customer interactions become fast and stress free, making it easier to retain your fleet customers.



Marketing, Renewals and Retention are all here. AMS has smart renewal technology to automatically update to the most recent customer information. Comprehensive reports, available in multiple formats, renewal letters and labels created automatically via our built in template system.

Learn More About Marketing with AMS

marketing template processSmart Renewal Technology

Marketing and Renewal information is automatically updated as part of the batch process. In a multi-office environment AMS uses exclusive technology to only display the latest policy renewal information no matter which branch an endorsement may have been posted.

Marketing Templates

Save time by creating custom personalized reusable marketing and renewal letters, labels and postcards from within the program. Capitalizing on the efficiency of our mass marketing tool will allow you to provide superior customer service with a few clicks of a button.

predefined marketing reportAutomated Marketing Reports

Let AMS create your renewal letters, postcards and labels automatically! Using our unique internal template system not only can your create this marketing and renewal material without mail merging, but you can set it up on a schedule choose whether you’d like the reports on a weekly or monthly schedule and AMS will do the rest for you. AMS will email you an encrypted PDF, all you have to do is input your password and print it on your letterhead.

Fleet Renewals

A separate fleet renewal section allows you to track fleet policies. Detailed listings include unit number, plate and vehicle descriptions.

fleet renewal

Non-Renewed Report

List of all customers who have not renewed with your agency for follow-up and future marketing purposes.

Marketing Reports

Create a multitude of different reports based on marketing and renewal criteria. Multiple reports can be created with different producer code combinations.

Retention Reporting

admin marketing multibranchAvailable in text or graphic format for easy comparison of new customers, renewals, and changes over different time periods.

Multi-Office Reporting

Cumulative reports can be created by a central administrator, for multi-office agencies.

Easy Exporting

Export reports to PDF, Excel and TXT formats, for printing and mail merging.



Many reports are available, including production, time and void reporting to help you manage your staff as well as detailed sales, commission and invoicing to help you keep track of your money. All reports can be automated so you can set it up once receive reports by email, automatically.

Learn More About Financial Reporting in AMS

time report with commisionsDaily Production report

Lists any day’s production regardless if these policies have been posted. This report is updated every time a data download is completed.

Time Reporting

Used to present statistical information of the number of documents processed during any given hour or day. This is vital for the office manager in setting staff schedules or quotas.

Commissions made easy

predefined report

A variety of different commission reports can be created and sorted, by date or batch number. Reports can be further filtered by combinations of producer and company codes. All commission reports, void reports, MVB reports and invoice reports can be exported to Excel or text formats.

Emailed monthly commission reports

Creates the commission reports you need automatically. Users can preset the date range, group, and type of report, providing an unlimited number of automated reports sent directly to your email in encrypted PDF format. These reports recur monthly and can be  sent to more than one email.

Fleet Reporting

invoice report

Commission reports can also be sorted by company name and fleet number for quick search of fleets.


To better manage your company accounts you are able to create generic invoices to remind your customers of their account status.
Multi Office Reporting

Save time and paper with split report printing

When you ‘print all’ in a split report, this feature excludes all reports with 0 records.

finance detail reportAMS Fleet View Option

Managing your fleets has never been easier! This secure easy to set up feature gives your fleet clients individual access to their fleet information. The fleet user area allows your customer the ability to view the history of their account as well as review and export reports. AMS Fleet View helps you manage your accounts, your fleet customer interactions become fast and stress free, making it easier to retain your fleet customers.

Comparative Financial Reporting

AMS allows you to compare your company’s sales with the same period last week, last month or last year. This feature gives you a comprehensive picture of how your agency is performing. Also includes year to date comparisons.

Road Agent

road agent

Manage travelling inventory by quickly assigning it to specific users or desks. Run individual reports and feel secure knowing where your inventory is at all times. Inventory is automatically synchronized as part of the batch process so you know what has been sold on the road.

Learn More About Road Agents in AMS

road runner reportKnow where your inventory is

Manage all inventory assigned to an agent or defined stock briefcase. Transfer stock among Road Agents or back to the office. This feature can also be used for managers who service customers outside the office.

Inventory Synchronization

All inventory assigned to a road agent is automatically synchronized with the inventory, after documents have been processed historical records still contain allocation information.

One Step Road Runner Allocation

road runner allocation

A time saving feature, allows Road Agent allocation of different inventory types and/or multiple series to be allocated centrally in one screen, with allocation report to include all current allocations.


Create Road Runner Specific reports as well as transfer reports.



Customize your AMS in housekeeping, manage your branch as well as users. AMS has a secure user-role based system that you can customize to meet your branches needs. See what tasks are being performed in real-time and check the audit logs for all activities performed in AMS.

Learn More About Housekeeping in AMS

current branchFull Control

Control Agency information (Name, address, telephone, hours of operation etc) on a branch-by-branch basis.

Monitor Users

The Administrator can monitor and view report processing, searches, report production within the program as well as view but not edit full audit logs.
View Background Processes of Tasks Performed by Users in the System

User Roles

branch user roles list

Limits program access depending on assigned user roles. In a multi-office environment users may have different roles in each branch. Administrators can create custom user roles.

Manage Users

Program access control is based on user roles, users can have different roles in each branch in a multi-office environment. Lock user accounts, reset password and merge or change producer codes.

Fleet User Access

A special access code can be created for clients to access their own fleet information. This will assist your agency in managing vehicle locations and uses.user role configuration

Audit & Security Logs

Administrators have the ability to view, but not edit, the program audit logs. The audit logs the who, what, where and when of transactions, as well as the user IP.



Security is the top priority with AMS. The program has been OWASP tested and meets credit union and banking standards of security. AMS can only be accessed from within Canada, for added security. AMS audit logs track the who, what, where and when of transactions, as well as the user IP.

Learn More About Security with AMS

auditSite/Program Security Inspections

3rd party penetration tested, using the OWASP standard, which meets credit union and banking standards for application and site security. Our hosting facility has been inspected by ICBC.

Log on

Company unique database is accessed from a 12 number uniquely randomized log on page with SSL encryption, user names and passwords are not auto completed.

Password Protection


We do not save any ICBC user IDs or passwords, as per the ICBC Brokers Agreement. Program access passwords are one way encrypted.

User Roles

Limits program access depending on assigned user roles. In a multi-office environment users may have different roles in each branch. Administrators can create custom user roles.

Inventory Tracking

Track all inventory activities from date received from ICBC,whether it has been assigned to a producer or road agent, transferred to another office, available for sale, defective, or returned to ICBC. Assign police file numbers to stolen inventory for reference.

Audit & Security Logsinventory log report

Administrators have the ability to view, but not edit, the program audit logs. The audit logs the who, what, where and when of transactions, as well as the user IP.

Location Limiting Access

The program can only be accessed from within Canada, in accordance with the Freedom of information and Protection of Privacy Act.

Database Security

Each company has their own unique database, sensitive fields in the database are encrypted


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